Gas card call us and we will either send you a new card or arrange for you to pick one up from a local outlet.
Eon lost electric key phone number.
Key meter you ll need to call us for a new key.
Pay as you go for your gas and electricity with a prepayment meter from e on.
Electricity meters and emergency credit.
But before you go please give us a ring to let us know you re going to get a new key.
Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.
See if you re eligible extra help we offer a range of special services for customers who need a little extra help managing their energy.
The replacement key must be registered in your meter as soon as you receive it.
You can top up a maximum amount of 49 per transaction on your key or card and your electricity meter will hold up to 249.
Lost or damaged keys and cards.
I ve lost my gas or electricity key can i have a new one.
Gas meters hold a maximum of 999.
Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles.
Lost or damaged energy cards or keys.
When your electricity meter beeps it s a warning that you ve got less than 50p of credit left.
We can usually get a replacement to you within five working days.
We may monitor and or record calls for security quality or training purposes.
You can only get a new gas card from a paypoint sorry.
Alternatively for customer enquiries please call us on 0345 052 0000.
At this point we can give you 5 emergency credit.
You could get 140 off your electricity bill under the warm home discount scheme.
Yes you can get a new electric meter key from any paypoint or payzone that stocks eon or npower keys the type we use.
How we can help.
If you smell gas think you have a gas leak or are worried that fumes containing carbon monoxide are escaping from a gas appliance please call the free gas emergency services line immediately on 0800 111 999.
If you prefer to talk on the phone you can find our full list of telephone numbers so that you can find the e on service for you.
If you need a second.
If you lose or damage your electric card or key simply get in touch with us we ll replace it free of charge.
To get your emergency credit just insert your key into the meter and it will transfer your 5 credit.
Fill out our application form to see if you re eligible.
Dirty or damaged key give the contacts on your electricity key a clean with a dry toothbrush or cloth.
You should open windows and doors turn gas appliances off and turn the gas off at the meter emergency control valve if possible the handle next to the meter.
